Provider Manual
The provider manual is designed to provide participating
providers and their office staff a source of readily available
information regarding the administration of Physicians
Plus Insurance.
Click on the section links below to view or print the Physicians Plus Provider Manual.
C. MEMBERSHIP SECTION
C1.1 Membership
C2.1 Sample ID Card
C3.1 Member Rights and Responsibilities and Appeals Process
D. PHYSICIAN SERVICES/PLAN PROVIDERS SECTION
D1.1 Physician Services
D2.1 Role of the Primary Care Physician
D3.1 Role of the Specialist
D4.1 Privacy and Confidentiality of PHI
F. PRIOR AUTHORIZATION OF PROCEDURES SECTION
F1.1 Prior Authorization Definition
F2.1 Services Requiring Prior Authorization
F3.1 Prior Authorization Form Instructions ( * download the form in the "Forms" section above)
F4.1 Provider Responsibility
F6.1 Durable Medical Equipment
G. UTILIZATION MANAGEMENT SECTION
G1.1 Utilization Management
G2.1 Concurrent Review and Discharge Planning
G3.1 Case Management
G4.1 NursePlus
J. PHARMACY SERVICES SECTION
J1.1 Pharmacy Services Department
J2.1 Drug Formulary
J3.1 Drug Benefit
J4.1 Tobacco Cessation
K. CLAIMS PROCEDURES SECTION
K1.1 Claim Form Requirements
K2.1 Payment of Claims
K2.2 GO-TO
K2.3 Claim Adjustment/Review Request Form ( * download the form in the "Forms" section above)
K3.1 Coordination of Benefits (COB)
K4.1 Subrogation
K5.1 Worker’s Compensation
K6.1 Surgical Assistant Reimbursement Schedule
L. QUALITY IMPROVEMENT SECTION
L1.1 Quality Management
L3.1 Access to Care
L4.1 Credentialing and Recredentialing of Practitioners
L5.1 Medical Records Documentation/Auditing
L6.1 Review of Physicians Plus Insurance Corporation Provider Facilities